Everstar Global Joint Stock Company (hereinafter referred to as the ‘Company’) values the personal information of its users and adheres to the relevant laws and regulations, including the “Personal Information Protection Act”, to protect users' rights. The Company lawfully processes and safely manages personal information. In accordance with the Decree No. 13/2023/NĐ-CP of the “Personal Information Protection Act”, this Privacy Policy provides detailed information regarding the collection, use, provision, and destruction of personal information, as well as measures to protect users' personal information and methods for users to exercise their rights. This Privacy Policy applies to the influencer sponsorship program provided by the Company (hereinafter referred to as ‘Inflinker’).
The Company processes personal information for the following purposes. The processed personal information will not be used for any purposes other than the ones stated below. If the purpose of use changes, the Company will take necessary measures, including obtaining separate consent in accordance with Vietnamese data protection regulations.
1.1. For Supporter Login on Inflinker: Personal information is processed to confirm the intention to use the service, respond to customer inquiries such as complaint handling, and other related purposes in compliance with Vietnamese data protection regulations.
1.2. For Influencer Application and Activities: Personal information is processed for user identity verification, age verification, influencer application, influencer approval and management, settlement application and processing, and responding to customer inquiries such as complaint handling, all in accordance with Vietnamese data protection laws.
1.3. To Perform Service Provision Contracts and Handle Service-related Payments: Personal information is processed for providing content, making purchases and payments, issuing refunds, delivering goods, user authentication, and collecting fees in adherence to Vietnamese data protection legislation
1.4. For New Service Development, Marketing, and Statistical Analysis: Personal information is used for developing new services, delivering promotional information and offering participation opportunities for events, providing services and advertisements based on demographic characteristics, analyzing service usage statistics such as access frequency, and offering event and promotion services in compliance with Vietnamese data protection regulations.
1. The Company processes and retains personal information within the period agreed upon by the user at the time of collection or within the period specified by relevant laws and regulations.
1.1. For Supporter Login on Inflinker:
Retained for 7 days after the withdrawal request (to resolve consumer complaints, disputes, and prevent unwanted withdrawals due to identity theft).
1.2. For Influencer Application and Activities:
Retained until the end of the Inflinker program service or until the influencer's application is rejected or they withdraw..
1.3. For Influencer Settlement Application:
Retained until the Request is resolved or the influencer withdraws the request.
1.4. Retention Period According to Relevant Laws:
1.4.1. Act on the Consumer Protection in Electronic Commerce:
- Records on display/advertising: 6 months
- Records on contracts or withdrawal of subscriptions: 5 years
- Records on payment and supply of goods: 5 years
- Records on consumer complaints or dispute resolution: 3 years
1.4.2. Protection of Communications Secrets Act:
- Records on website visits: 3 months
1.4.3. Framework Act on National Taxes:
- Books and supporting documents for all transactions prescribed by tax laws: 5 years
2. Users can request to withdraw from the Inflinker site by contacting the Inflinker customer center via email (inflinker@everstar.vn). However, influencers cannot withdraw if there are any pending or in-progress settlement applications. Withdrawal is possible after canceling the settlement application or completing any in-progress settlements.
The Company processes the following personal information items:
1. For Supporter Login on Inflinker:
- Required: User identification information for each platform (Google/Apple), game information (character name, job, server, level).
- When logging into Inflinker via Google or Apple integration, no information other than that provided by each social platform is collected and stored.
2. Service Usage:
- Required: Information for accumulating sponsorship points.
3. Influencer Application and Activities:
- Required: Identity verification information (name, date of birth, mobile phone number, duplicate subscription confirmation information (DI)), email address, password, activity name, activity channel URL, sponsorship code.
- Optional: Profile picture.
- YouTube channel and video information may be collected using the YouTube API, and the YouTube API Services Terms of Service (https://developers.google.com/youtube/terms/api-services-terms-of-service) and Google's Privacy Policy (https://www.google.com/policies/privacy) are adhered to. You can change YouTube API settings through the Google settings page (https://security.google.com/settings/security/permissions).
4. Customer Consultation:
- Required: Game information (character name, job, server, level), mobile device name, OS version, payment date and time, payment account, order number, product name, payment amount, influencer application and activity information, settlement application and processing information.
The Company processes users' personal information only within the scope specified for the purposes of collection and use. The Company provides personal information to third parties only with the user's consent, or in cases that fall under the "Personal Information Protection Act" such as specific legal provisions. Outside of these circumstances, the Company does not provide users' personal information to third parties.
1. Depending on the actual situation in product operation, the Company may delegate the handling of personal information to third parties to ensure the smooth processing of personal information-related issues.
2. When entering into an outsourcing contract, the Company explicitly specifies in documents such as contracts, pursuant to the Decree No. 13/2023/NĐ-CP of the “Personal Information Protection Act” that personal information processing beyond the purpose of performing the entrusted tasks is prohibited, and includes provisions regarding technical and managerial protective measures, restrictions on re-outsourcing, management and supervision of the entrusted party, and liability for damages. Additionally, the Company manages and supervises whether the entrusted party securely handles personal information.
3. In the event of any changes to the content of the entrusted tasks or the entrusted party, we will promptly disclose such changes through this Privacy Policy.
1. The Company promptly destroys the relevant personal information when it becomes unnecessary due to the expiration of the retention period or the achievement of the processing purpose.
2. If personal information must continue to be retained according to other laws despite the expiration of the retention period agreed upon by the user or the achievement of the processing purpose, the Company moves the personal information to a separate database (DB) or stores it in a different location for preservation. (Refer to 'Retention and Use Period of Personal Information').
3. The Company ensures that electronically recorded or stored personal information is destroyed in a manner that prevents the reproduction of records, while personal information recorded or stored on paper documents is shredded or incinerated.
4. 4. The Company may take necessary measures, such as destroying the information of users who have not used the service for one year.
1. Users have the right to exercise rights such as accessing, correcting, deleting, or requesting the suspension of processing of their personal information from the Company at any time.
2. Requests for exercising rights can be made in writing or via email (inflinker@itoxi.co.kr) to the personal information management officer, and the Company will take prompt action. However, if there are legitimate reasons, the Company may refuse to grant access or correction requests for all or part of the user's personal information. In such cases, the Company will notify the user of the refusal and explain the reasons.
3. Requests for correction or deletion of personal information cannot be made if the personal information is explicitly designated as subject to collection by other laws.
1. The Company takes the following measures to ensure the security of personal information:
1.1. Administrative measures: Establishment and implementation of internal management plans, operation of dedicated departments, regular employee training.
1.2. Technical measures: Access control management of personal information processing systems, installation of access control systems, encryption of personal information, installation and regular updating of security programs.
1.3. Physical measures: Access control to computer rooms, data storage rooms, etc.
2. In addition to measures prescribed by law for securing the safety of personal information, the Company also implements activities for personal information protection such as operating a dedicated organization for personal information protection and providing education on personal information protection for personal information handlers.
1. The Company uses 'cookies' to store and retrieve usage information from users in order to provide individualized customized services.
2. Cookies are small text files sent by the server operating the Company's website to the user's computer browser and may be stored on the user's computer hard disk.
2.1. Purpose of using cookies:
- Cookies are used to maintain login sessions, calculate visitor, session, and campaign data for website analytics reports, and provide users with more convenient services.
2.2. Method of installing, operating, and rejecting cookies:
- Microsoft Edge: Click on [ ••• ] at the top of the web browser > [Settings] > [Cookies and Site Permissions]
- Chrome: Click on [ ⋮ ] at the top of the web browser > [Settings] > [Privacy and Security] > [Cookies and other site data]
- Internet Explorer: Click on [Tools] at the top of the web browser → [Internet Options] → [Privacy] → [Advanced]
3. Users have the option to control cookies. However, refusing to store cookies may cause difficulties in using customized services.
1. The Company has designated a Personal Information Management Officer to handle inquiries and complaints related to users' personal information as follows:
1.1. Personal Information Management Officer: Nguyen Ba Duy
1.2. Affiliation and Position: Project Manager
1.3. Email: inflinker@everstar.vn
2. Users may contact the Personal Information Management Officer or the relevant department for any inquiries, complaints, or requests for damage relief related to personal information protection arising from the use of the Company's services.
Users who seek remedies for violations of their personal information rights can report to the Authority of Information Technology Applications, National Police Agency or other relevant organizations. For reporting and consulting on other personal information infringements, please contact the following agencies:
1. Ministry of Information and Communications (www.mic.gov.vn)
2. National Police: 113
This Privacy Policy takes effect from the official launch of the Inflinker platform in Vietnam and will continue to be revised and optimized to provide the best experience for all users.