This agreement is intended to regulate the rights, obligations, and responsibilities of the Company and service users regarding the use of game services provided by Everstar Global Joint Stock Company. (hereinafter referred to as the "Company"), as well as associated networks, websites, and other services (hereinafter referred to as the "Service").
1. The definitions of terms used in these Terms and Conditions are as follows:
1.1. “Company” means a business that provides services online or through mobile devices.
1.2. “User” means a person who enters into a service agreement in accordance with these Terms and Conditions and uses the services provided by the Company.
1.3. “Game service” refers to games and related services provided by the company to users.
1.4. “Mobile device” refers to a device that can be used by downloading or installing content, such as a mobile phone, smartphone, personal digital assistant (PDA), or tablet.
1.5. “User information” refers to information provided by the user to the company, such as the user’s user number, external account information, device information, nickname, profile photo, friend list, etc., game usage information (character information, items, levels, etc.), and usage fees. This refers to payment information, etc.
1.6. “Content” means all paid or free content (games and network services, applications, game money, game items, etc.) created digitally in connection with the provision of game services.
1.7. “Paid content” refers to content that users can use through in-game payment.
1.8. “Free content” means content provided by the company to users free of charge (including paid content provided free of charge).
1.9. “Game World” refers to a world created and created by the company through game services so that multiple users can play entertainment according to certain rules, use leisure activities incidental to entertainment, mediate information, and build friendly relationships through interaction between users. It refers to a variable virtual world that has been implemented.
1.10. “Character” means game data that the user selects and manipulates in the game world according to the method provided by the company to use the game service.
1.11. “Account (ID)” means a combination of letters and numbers selected by the user and assigned by the company for user identification and use of game services.
1.12. “Account information” refers to general information, device information, game usage information such as character information/item/character level, and paid payment information provided by the user to the company to use the game service.
1.13. “Open market” refers to an e-commerce environment built to allow installation and payment for game content on mobile devices.
1.14. “Application” means any program that is downloaded or installed through a mobile device, or a launcher program provided by the company to use the services provided by the company.
2. The definitions of terms used in these Terms and Conditions, except as provided for in Paragraph 1 of this Article, shall be governed by relevant laws and policies for each service, and those not specified herein shall follow general commercial practices.
The company displays the following items within the game service so that users can easily understand them. However, the personal information processing policy and terms and conditions can be viewed by users through the connection screen.
1. Company name and representative’s name
2. Address of business location (including the address of the place where user complaints can be handled)
3. Telephone number, e-mail address
4. Privacy Policy
5. Terms of Service
1. The company posts these terms and conditions within the game service, on its connection screen, and on the official community so that users can understand them.
2. If the company revises the terms and conditions, it will notify users by specifying the date of application, details of revision, reason for revision, etc. by posting them within the game service or on the connection screen at least 7 days prior to the date of application. However, if the changed content is disadvantageous to the user or is a significant change, it will be announced in the same manner as in the main text at least 30 days before the effective date, and the user will be notified by the method of Article 27, Paragraph 1. In this case, the contents before and after revision are clearly compared and displayed so that users can easily understand them.
3. When the company revises the terms and conditions, it confirms whether the user agrees to the application of the revised terms and conditions after announcing the revised terms and conditions. When making the notice or notice in Paragraph 2, the Company shall also notify or notify that if the user does not express his/her intention to agree or reject the revised terms and conditions, he/she may be deemed to have agreed, and if the user expresses his/her intention to refuse by the effective date of these terms and conditions. If you do not mark it, you will be deemed to have agreed to the revised terms and conditions.
4. If the user does not agree to the revised terms and conditions, the company or the user may terminate the service use agreement.
5. Users must check for changes to the Terms and Conditions, and the Company is not responsible for any damage resulting from the user's negligence in not knowing the contents of the revised Terms and Conditions.
6. The company is subject to the "Law on Consumer Protection," "Vietnamese Civil Code," "Commercial Law," and "Law on Cyber Security" and other relevant regulations. These terms and conditions may be revised to the extent that they do not violate relevant laws such as the Promotion Act.
7. The Company takes steps to enable users to ask and respond to questions regarding the Company and the contents of these Terms and Conditions.
1. The service agreement is concluded when the person who wishes to become a user (hereinafter referred to as “subscription applicant”) agrees to the contents of these terms and conditions, then applies for service use, and the company approves the application.
2. Only individuals who are 18 years of age or older are eligible to apply for the service. The specific consent procedure must follow the methods provided by the Company in accordance with relevant laws and enforcement decrees.
3. In principle, the company approves the application of the applicant for membership. However, the company may refuse approval for applications for use that fall under any of the following items:
3.1. When applying for use in violation of Article 5
3.2. If the application details are false or the application requirements are not met.
3.3. When a user with a record of usage restrictions within the last 3 months applies for use.
3.4. When using the service through unusual or indirect methods in a country where the company does not provide the service.
3.4.1. The service cannot be used in countries or regions other than those where the service is officially provided.
3.4.2. The company is not responsible for any problems that arise while accessing or using the service in an unauthorized country or region.
3.5. When applying for the purpose of engaging in an act prohibited by related laws and regulations.
3.6. If the application is made for the purpose of disrupting social well-being, order, or public morals
3.7. If you wish to use the game service for illegal purposes
3.8. If you wish to use the game service for profit-making purposes
3.9. When a user in competition with the company aims to undermine the company’s interests
3.10. When using another person’s information or mobile device without permission
3.11. When applying to use the game service on a mobile device where the company has restricted the use of the service
3.12. In cases where approval is judged to be inappropriate for other reasons like each other.
4. If any of the following applies the company may withhold approval until the reason is resolved.
4.1. When the company’s facilities are insufficient, support for specific mobile devices is difficult, or there are technical difficulties.
4.2. If a service failure, service usage fee, or payment method failure occurs
4.3. If there is a reason that falls under any of the items of paragraph 3.
4.4. If it is determined that it is difficult to approve the application for use due to other reasons corresponding to each item.
5. The company allows users to use the service immediately after completing the agreement to terms and conditions process or inputting the information required to use the service unless there is any reason to withhold or refuse consent. However, if matters pursuant to Paragraph 2 are confirmed after the fact, use may be restricted, or the contract may be terminated in accordance with the provisions of these Terms and Conditions.
6. The Company may provide Inflinker sponsorship services for games provided by its members. Inflinker application, approval, activities, rewards, sanctions, etc. are regulated in the 'Inflinker Operation and Responsibility Policy', and platform services and APIs, including Youtube, are used. The terms of service for each platform that apply currently are as follows.
YouTube Terms of Service (https://www.youtube.com/t/terms)
Matters not specified in these Terms and Conditions and the interpretation of these Terms and Conditions shall be subject to the"Law on Consumer Protection”, "Law on Electronic Transactions". Comply with relevant laws and practices.
1. The Company may stipulate the matters necessary to apply the Terms and Conditions and determine the specific scope and delegated matters in the Terms and Conditions as a game service operation policy (hereinafter referred to as “Operation Policy”) to protect the rights and interests of users and maintain order within the gaming world if there is.
2. The company posts the contents of the operating policy within the game service, on its connection screen, and on the official community so that users can understand it.
3. When revising the operating policy, the procedures in Article 4, Paragraph 2 shall be followed. However, if the revision of the operating policy falls under any of the following items, it will be notified in advance by the method of Paragraph 2 of this Article.
3.1. When revising matters delegated by specifically setting the scope in the terms and conditions
3.2. When revising matters unrelated to the user's rights and obligations
3.3. If the content of the operating policy is not fundamentally different from the content set forth in the terms and conditions and the operating policy is revised within the scope that users can predict
3.4. If the contents of the operating policy are different from the contents of these Terms and Conditions, the operating policy will take precedence.
1. The company strives to protect users' personal information in accordance with relevant laws and regulations, and the protection and use of personal information is in accordance with relevant laws and the company's personal information processing policy. However, the company's personal information processing policy does not apply to services provided by third parties that are simply linked from the homepage or game service-specific websites.
2. Depending on the nature of the service, information that introduces oneself, such as nickname, character photo, status information, etc. that is not related to the user's personal information may be disclosed.
3. The company does not provide the user's personal information to others without the user's consent, except in cases where there is a request from a relevant state agency, etc. in accordance with relevant laws and regulations.
4. Users must faithfully manage their personal information to use the game service, and if there is a change in personal information, they must change it. The company is not responsible for any damages resulting from delays or omissions in changing personal information.
5. In addition to Paragraph 4, we are not responsible for any damage caused by leakage of all information, including personal information and user account information, due to the user's fault.
1. The Company complies with relevant laws and faithfully carries out the exercise of rights and performance of obligations stipulated in these Terms and Conditions in good faith.
2. The company must have a security system in place to protect personal information (including credit information) so that users can use the service safely, and it must disclose and comply with the personal information processing policy. The company ensures that the user's personal information is not disclosed or provided to third parties, except as provided in these Terms and Conditions and the Privacy Policy.
3. In the event that a facility failure occurs, or data is lost or damaged while improving the service in order to provide continuous and stable service, the Company may do so due to unavoidable reasons such as natural disasters, emergencies, and problems or defects that cannot be resolved with current technology. We will make every effort to repair or restore it without delay.
1. Customers must fill out all information based on facts when applying for use, and may not register false information or claim any rights to another person's ID.
2. Users must not engage in any of the following acts in relation to the use of services provided by the company.
2.1. Entering false information or using someone else’s information when applying for use or changing user information.
2.2. Selling, gifting, transferring, or acquiring and using cyber assets (ID, characters, items, game money, etc.) through services not provided by the company or through abnormal methods.
2.3. Acts of impersonating another person or falsely indicating a relationship with another person, such as impersonating a company employee or administrator, or using someone else's name to post a post (chat, post, comment, etc.) or sending an email.
2.4. Stealing other people's information (including personal information and payment information), such as purchasing paid content by using other people's credit cards, wired/wireless phones, bank accounts, etc., or illegally using other users' IDs and passwords. Act
2.5. Act of storing, posting, or distributing other users’ personal information without permission.
2.6. Acts of engaging in or inducing speculative activities such as gambling, exchanging or posting obscene or vulgar information or linking to obscene sites, or using words, sounds, writing, pictures, photos or videos that cause shame, disgust or fear. Unhealthy use of the service, such as transmitting or distributing it to others
2.7. Unauthorized use of the service for purposes other than those intended for profit, sales, advertising, public relations, political activities, election campaigns, etc.
2.8. Act of distribution, promotion or commercial use of information obtained using the company’s services.
2.9. Use of the service in an inappropriate way by exploiting known or unknown bugs or abusing the payment process to receive a refund without a justifiable reason, etc., causing property gain or loss to oneself or others due to the company's service or actions related thereto. Act
2.10. Acts of profiting by deceiving others and causing damage to others in connection with the use of the company’s services.
2.11. Acts that infringe on the intellectual property rights or portrait rights of the company or others or defame or cause damage to others.
2.12. Intentionally transmitting or posting information (computer programs) or computer software, viruses, computer code, files, programs, etc. designed for the purpose of interfering with or destroying the normal operation of hardware or telecommunications equipment, the transmission or posting of which is prohibited by law.
2.13. Distributing or using or inserting other programs into the game service, hacking or reverse engineering the server, leaking or changing the source code or game service data, or creating a separate server without special rights granted by the company. Building a website or arbitrarily changing or stealing parts of the website to impersonate the company.
2.14. Producing, distributing, using, or advertising computer programs, devices, or devices not provided or approved by the company.
2.15. Users may not use the service to engage in business activities that generate property profits for themselves or others without prior approval from the company, and all responsibility for the results of such business activities lies with the user.
2.16. If a third party raises an objection or claims compensation for damages against the company due to business activities not approved in advance under item 15, the user must indemnify the company at the user's expense, and if any damage occurs to the company, the company will Compensation for damages incurred may be claimed, but this does not apply if the company caused the damage intentionally or through gross negligence or failed to take measures to prevent the damage.
2.17. Acts such as paying money or other consideration to ask another person to play the game (proxy training)
2.18. Changing information posted by the company
2.19. Acts of inducing or advertising the actions specified in items 1 to 18
2.20. Other acts that violate relevant laws or are against good morals and other social norms.
3. Users have an obligation to check and comply with the provisions of these Terms and Conditions, usage guidelines, notices announced in relation to game services, and matters notified by the Company.
4. Users are responsible for managing their accounts and online/mobile devices and must not allow others to use them. The company is not responsible for any damage resulting from poor management of the user's account and online/mobile devices, or consent to use by others.
5. Users must set up and manage the payment password function to prevent illegal payments in each open market. The company is not responsible for any damage caused by the user's negligence.
6. The company may determine the specific details of paragraphs 1 to 5 of this Article and the following actions, and users must follow them.
6.1. User’s account name, character name, guild name, and other names used in the game
6.2. Chat content and method
6.3. How to use the bulletin board and services
6.4. External affiliate platform service policy such as Google, Apple, etc.
6.5. Restrictions on how the game can be played
6.6. Matters necessary for service operation to the extent that they do not infringe upon other users’ fundamental rights to use the service.
7. The company is not responsible for any disadvantages suffered by the user due to violation of obligations, and if there is a risk of damage to the company due to the user's violation of obligations, the company will take measures such as restricting the user from using the service and requesting compensation for damages.
1. The Company allows users who have completed the service agreement in accordance with the provisions of Article 5 to use the service immediately. However, for some services, the service may start from a designated date depending on the company's needs.
2. When providing game services to users, the Company may provide other additional services, including the services stipulated in these Terms and Conditions.
3. The company can differentiate usage by classifying users and subdividing usage time, number of usages, and scope of services provided.
4. The Company is not responsible for any damage incurred by users in connection with the use of free services provided by the Company. However, damages caused by the company's intention or gross negligence are excluded.
1. Game services are provided for a set period in accordance with the company's business policy. The company informs game service provision times in an appropriate manner on the game's initial screen or in official community announcements. Unless otherwise indicated or announced, the service is provided 24 hours a day, 365 days a year.
2. BNotwithstanding Paragraph 1, the Company may temporarily suspend all or part of the service in the following cases, and the Company has no obligation to provide game services during that time.
2.1. When necessary for server expansion and replacement, maintenance and replacement of information and communication equipment such as computers, regular system inspection, or modification of game content or game services.
2.2. When it is impossible to provide normal service due to power outage, service facility failure or service overload, network instability, facility repair or inspection of the telecommunications carrier, etc.
2.3. When a situation beyond the company’s control occurs, such as a war, incident, natural disaster, emergency, or similar national emergency.
2.4. When necessary to respond to electronic infringement accidents such as hacking, communication accidents, abnormal game usage behavior of users, or unexpected instability of game services.
2.5. If relevant laws, policies, etc. prohibit the provision of services at a specific time or in a specific method, or if the provision of services to specific users is prohibited.
2.6. If there is a reasonable reason to suspend provision of other services.
3. In the case of Paragraph 2, Article 1, the Company may suspend the game service at a certain time. In this case, the company will notify the user of this fact in advance on the game's initial screen or official community.
4. In the case of Paragraph 2, Article 4, the Company may temporarily suspend the game service without prior notice. In such cases, the company may post a notice of this fact on the game's initial screen or official community.
5. The company provides services using a dedicated application or network for mobile devices. Users can download and install the application or use the service for free or for a fee using the network.
6. In the case of paid content, you must pay the fee specified for the service to use it. When downloading an application or using a service over the network, separate fees may be charged as determined by the mobile carrier you subscribe to.
7. Applications downloaded and installed, or services used through a network are provided to suit the characteristics of the mobile device or mobile carrier. If you change your mobile device, change your number, or roam overseas, you may not be able to use all or part of the content, and the company is not responsible in this case.
8. Background work may be performed in the case of downloaded and installed applications or services used over the network. In this case, additional charges may be incurred depending on the characteristics of the mobile device or mobile carrier, and the company is not responsible for this.
1. Through the game service, the company provides users with a game world, a virtual world created and implemented by the company, and has comprehensive rights to create, add, change, maintain, and repair game content.
2. The company has a duty to protect the gaming world and takes necessary measures to maintain order and gameplay in the gaming world.
3. To provide smooth services to users who have applied for service use, the company may install or change (update) programs necessary for service use, such as individual programs, security programs, and payment modules, without additional consent from users. However, when installing programs unrelated to the use of the service, such as advertising programs, the user must be notified, and their consent must be obtained before installation.
4. To provide smooth game services, the company may change the service according to operational or technical needs and announce such changes within the game service before making any changes. However, if there is an unavoidable need to change such as fixing bugs or errors or emergency updates, or if it does not constitute a major change, or if there are unavoidable circumstances such as server device defects or urgent security issues, notification may be made after the fact.
5. The Company may discontinue all services if it is difficult to continue the game service due to serious business reasons such as abolition of business due to business transfer, division, or merger, expiration of contract for game provision, or significant deterioration in profits of the game service in question. there is. In this case, the suspension date, reason for suspension, compensation conditions, etc. will be announced on the game's initial screen or its connection screen, or through the official community, at least 30 days prior to the suspension date, and users will be notified by the method of Article 27, Paragraph 1.
6. In the case of Paragraph 5, the Company will refund paid items that haven’t been used or whose usage period remains in accordance with Paragraph 3 of Article 24.
1. The company may store and retain chat content exchanged between users, and this information is solely held by the company. The company may allow third parties to access this information only in cases of dispute resolution between users, complaint handling, or maintenance of gaming order, and only when authorized by law.
2. When the company or a third-party views chat information pursuant to Paragraph 1, the company notifies the user in advance of the reason and scope of viewing. However, if this information needs to be viewed in connection with the investigation, processing, confirmation of prohibited acts under Article 10, Paragraph 1, or relief for damage caused by such acts, notification may be made after the fact.
3. To operate the service smoothly and stably and improve service quality, the company collects the user's PC and other terminal settings and specifications information, running program information, and the user's mobile device information (settings, specifications, operating system, etc.) excluding the user's personal information. version, etc.) can be collected and utilized.
4. The company may request additional information from users for the purpose of improving services and introducing services to users. The user can accept or reject this request, and if the company makes this request, the user is notified that the user can reject the request.
5. If necessary for identity verification, the company may notify the user of the reason (or purpose) and request the user's ID card, mobile identity verification, or a certificate in lieu thereof. The company cannot use it for purposes other than those notified in advance, and it is immediately destroyed in a non-renewable manner when the purpose is achieved.
1. The company may place advertisements within the game service in connection with the operation of the service. Users who wish to use the service are deemed to have consented to the display of advertisements displayed when using the service.
2. The company may transmit advertising information through methods such as e-mail, text message service, and push notification (Push Notification) only to users who have agreed to receive it. In this case, the user may refuse reception at any time, and the company will not send advertising information if the user declines reception.
3. You may be connected to advertisements or services provided by others through banners or links to the services provided by the company.
4. If you are connected to an advertisement or service provided by another person pursuant to Paragraph 3, the service provided in that area is not within the company’s service area, so the company does not guarantee reliability, stability, etc., and is also responsible for any resulting damage to the user. The company is not responsible. However, this does not apply if the company facilitates the occurrence of damage intentionally or through gross negligence or fails to take measures to prevent damage.
1. The copyright and other intellectual property rights for the content produced by the company within the game service are owned by the company, and the company only grants users the right to use it under the conditions set by the company in relation to the game service.
2. Users must not use, or allow a third party to use, information obtained through the use of game services provided by the Company, the intellectual property rights of which belong to the Company or the provider, in any of the following ways without the prior consent of the Company or the provider. It's possible:
2.1. Use for commercial purposes by copying, transmitting, publicizing, publishing, distributing, performing, broadcasting, creating secondary works, etc.
2.2. Use for other purposes prohibited by these Terms and Conditions or the Company’s policies.
3. Users may view communications, images, sounds, and all materials and information, including dialogue text, that are displayed within the game or uploaded or transmitted through the game application or game service by the user or other users in connection with the game service (hereinafter referred to as “User Content”) is permitted to be used by the company in the following manner and under the following conditions.
3.1. Use of the user content, change of editing format, and other modifications (publication, reproduction, performance, transmission, distribution, broadcasting, creation of secondary works, etc.) are possible in any form, and there are no restrictions on the period and region of use.
3.2. Do not sell, rent, or transfer user content for transaction purposes without the prior consent of the user who created the user content.
4. The company will not use the user's user content that is not visible within the game and is not integrated with the game service (for example, postings on general bulletin boards, etc. that are not substantially related to the content in the game) without the user's explicit consent. Users may delete such User Content at any time.
5. If the Company determines that a posting within the service posted or registered by a user constitutes a prohibited act under Article 10, Paragraph 2, the Company may take temporary measures, delete, or move the posting, or refuse registration thereof without prior notice. You can
6. Users whose legal interests have been infringed by information posted on bulletin boards operated by the Company, etc. may request the Company to delete such information or post a rebuttal. In this case, the company will promptly take the necessary action and notify the applicant.
7. This article is valid while the company operates the game service and continues to apply even after withdrawal from the service.
1. Unless otherwise specified by the company, paid content purchased by the user within the game service can only be used on the mobile device on which the application was downloaded or installed or the launcher program provided by the company, and paid items can be used only through the service through which the item was purchased. It can only be used within my content.
2. Users may only use paid items in their own account, other than in a manner separately determined and notified by the company, and may not transfer, rent, or sell them to a third party.
3. The period of use of paid content purchased by the user follows the period specified at the time of purchase. However, if service is suspended pursuant to Article 13, Paragraph 5, the period of use of paid content for which there is no fixed period shall be until the service suspension date announced at the time-of-service suspension notice.
1. Users must not commit any act that violates the user's obligations under Article 10, and in the event of such act, the company shall restrict the user's use of the service and related information (text, photos, videos, etc.) according to the following categories. We may take measures to restrict use, including deletion and other measures. The specific reasons and procedures for restricting use are determined in the operating policy of each game in accordance with Article 19, Paragraph 1.
1.1. Restriction of some character rights: Restricting certain rights, such as chatting, of the user character for a certain period.
1.2. Restrictions on character use: Restricting the use of user characters for a certain period or permanently
1.3. Restriction of certain account rights: Restricting user account rights such as posting on bulletin boards for a certain period or permanently
1.4. Account use restrictions: Restrict use of the user account for a certain period or permanently
1.5. Restrictions on user use: Restricting users’ use of game services for a certain period or permanently
2. If the use restrictions are justified, the company will not compensate the user for any damage suffered due to the use restrictions.
3. The company may suspend service use of the account until the investigation into the following reasons is completed.
3.1. When a legitimate report is received that the account has been hacked or stolen
3.2. If you are suspected of being an illegal program user or workplace, etc.
3.3. In cases where provisional measures for service use are necessary for other reasons corresponding to each item.
4. After the investigation in Paragraph 3 is completed, the user will be compensated with paid services or cash equivalent to the period of use of the game service, and the game service usage time will be extended by the amount of time suspended for the user. However, this does not apply if the user falls under any of the reasons specified in paragraph 3.
5. Even if someone else uses the user's account (ID) and violates the terms and conditions or operating policy, the user's use of the game service may be restricted in accordance with the standards of Paragraph 1.
1. The company establishes in its operating policy the specific reasons and procedures for restricting use, taking into account all circumstances, such as the content, degree, frequency, and results of the violation.
2. If the company takes measures to restrict use as stipulated in Article 18, Paragraph 1, it will notify the user in advance of the following matters. However, if urgent action is needed, notification may be made later.
2.1. Reasons for use restrictions
2.2. If you are suspected of being an illegal program user or workplace, etc.
2.3. How to appeal against use restrictions.
1. When a user wishes to object to the company's use restriction measures, he/she must submit an objection request form to the company in writing, e-mail, or a similar method, stating the reason for dissatisfaction, within 15 days from the date of receiving notice of this measure.
2. The company will respond to the reasons for objection within 15 days from the date of receipt of the objection application under Paragraph 1 in writing, e-mail, or an equivalent method. However, if the company finds it difficult to respond within this period, it will notify you of the reason and processing schedule.
3. If the reason for dissatisfaction is valid, the company will act accordingly.
1. In principle, the imposition and payment of the purchase price for content follows the policies or methods set by the mobile carrier or open market operator. Additionally, limits for each payment method may be granted or adjusted according to policies set by the company, mobile carrier, open market operator, or government policy.
2. If you pay for content in a foreign currency, the actual billed amount may differ from the price displayed at the service store due to exchange rates and fees.
Inflinker does not apply any refund policy for items or subscription packages that users have purchased.
1. If an overpayment occurs, the company will refund the full amount of the overpayment to the user using the same method as payment. However, if the overpayment is caused by the user's negligence without the company's intention or negligence, the actual cost of refund shall be borne by the user within a reasonable range.
2. Communication fees (call fees, data call fees, etc.) incurred by downloading applications or using network services may be excluded from refund.
3. Payment through the application follows the payment method provided by the open market operator. If an overpayment occurs during the payment process, a refund must be requested from the company or the open market operator.
4. Refund of overpayment is carried out in accordance with the refund policy of each open market operator or company depending on the operating system type of the mobile device using the service.
5. If the company refuses to refund the overpayment claimed by the user, it is responsible for proving that the usage fee was properly charged.
6. Content acquired by the user for free while using the service without paying a fee or provided free of charge by the company through internal or external affiliate events, etc., is excluded from refund.
7. The company may contact the user through the information provided by the user to process a refund of overpayment, and refunds will be made within 7 business days from the date of receiving the information required for refund.
1. If the user does not wish to use the service at any time, the user may terminate the service agreement by withdrawing from the game within the service. Due to withdrawal from the service, all game usage information held by the user within the game service will be deleted and cannot be recovered.
2. If there is a serious reason why this agreement cannot be maintained, such as when the user engages in an act prohibited by these terms and conditions, operation policy, or service policy, the company may suspend use of the service or terminate the service agreement after prior notification to the user. can. However, if there are urgent reasons such as the user violating the current law or causing damage to the company intentionally or through gross negligence, the service agreement may be terminated immediately without prior notice.
3. Refunds and compensation for damages under paragraphs 1 and 2 are processed in accordance with the “Content User Protection Guidelines.”
4. In order to protect the personal information of users who have not used the Company’s services for one year consecutively from the date of the most recent service use (hereinafter referred to as “dormant accounts”), the Company terminates the service agreement and destroys the user’s personal information, or You may take measures such as storing and managing the personal information of your account (ID) separately from the personal information of other users and restricting the use of the service. In this case, the user will be notified of the fact that measures such as contract termination and personal information destruction will be taken at least 30 days prior to the date of action and of the personal information to be destroyed.
5. In cases falling under paragraph 2, the user loses the right to use paid services and paid content and cannot claim a refund or compensation for damages.
1. If the company or the user causes damage to the other party by violating these terms and conditions, the company or the user is responsible for compensating the damage. However, this does not apply if there is no intention or negligence.
2. If the paid service purchased by the user from the company is lost due to reasons attributable to the company, the company will restore it to its original state before the loss, and if restoration is impossible or difficult, it will again provide paid services of the same type and with similar value. do. However, if it is impossible or difficult to provide a paid service of similar value, the company must refund the purchase price for the paid service.
3. If the user violates these terms and conditions and causes damage to the company, the user is responsible for compensating the company for the damage.
4. In the case where the Company enters into a partnership agreement with an individual service provider and provides an individual service to the user if damage occurs to the user due to the individual service provider's intention or negligence after the user agrees to these individual service terms and conditions. The individual service provider is responsible for the damage.
1. The company is not responsible for providing services if the service cannot be provided due to war, incident, natural disaster, emergency, technical defect that cannot be solved with current technology, or force majeure.
2. The Company shall not be liable for any damage incurred due to repair, replacement, regular inspection, construction, or other similar causes of service equipment, or for any damage incurred due to the telecommunication service provider suspending or failing to provide telecommunication services properly. However, this does not apply if it is due to the company's intention or negligence.
3. The Company shall not be responsible for any failures in the use of the service due to errors in the user's mobile device, problems arising from the user inaccurately entering relevant information, failure to reflect or fail to record changes, or other failures in service use caused by the user's intention or negligence. We are not responsible. However, this does not apply if the user has an unavoidable or justifiable reason.
4. The Company is exempt from liability for any problems arising from the user's computer environment or from the network environment without the Company's intention or gross negligence.
5. The Company is not responsible for the reliability or accuracy of information or materials posted by users or third parties in relation to the service within the game service or on the website unless there is intent or gross negligence.
6. The company has no obligation to intervene in transactions or disputes that occur between users and other users of the service and is not responsible for any damages resulting therefrom.
7. The company is not responsible for any damage incurred by users in connection with the use of services provided free of charge. However, this does not apply if it is due to the company's intention or gross negligence.
8. The company is not responsible for the user's failure to obtain or loss of the characters, experience points, items, etc. expected by using the service, and is not responsible for any damage resulting from the user's choice or use of the game service. However, this does not apply if it is due to the company's intention or gross negligence.
9. The company is not responsible for any loss of users’ game experience points, grades, items, game money, etc. However, this does not apply if it is due to the company's intention or negligence.
10. The company is not responsible for third-party payments that occur due to the user's failure to manage mobile device passwords, passwords provided by open market operators, etc. However, this does not apply if it is due to the company's intention or negligence.
11. If the user is unable to use all or part of the content due to a change in mobile device, change in mobile device number, change in operating system (OS) version, overseas roaming, change in telecommunication company, etc., the company is not responsible for this. However, this does not apply if it is due to the company's intention or negligence.
12. If a user deletes content or account information provided by the company, the company is not responsible for this. However, this does not apply if it is due to the company's intention or negligence.
1. If the company notifies the user, it may do so via the user's e-mail address, electronic memo, message within the game service, or text message.
2. When notifying all users, the Company may replace the notice in Paragraph 1 by posting it within the game service for more than 7 days or presenting a pop-up screen, etc.
These Terms and Conditions shall be governed and construed in accordance with the laws of the Socialist Republic of Vietnam. If a lawsuit is filed due to a dispute between the company and a user, the court in accordance with the procedures prescribed by law will be the competent court.
1. Considering the user's convenience, the company provides instructions on how to present opinions or complaints within the game service or on the connection screen. The company operates dedicated personnel to handle user opinions and complaints.
2. If opinions or complaints raised by users are objectively recognized as legitimate, the company will promptly process them within a reasonable period. However, if processing takes a long time, users will be notified of the reason for the long time and the processing schedule within the game service or in accordance with Article 27, Paragraph 1.
3. If a dispute arises between the company and a user and is adjusted by a third-party dispute resolution agency, the company may faithfully certify the measures taken against the user, such as restrictions on use, and follow the mediation agency's mediation.
<Supplementary provisions>
This Term Of Use takes effect from the official launch of the Inflinker platform in Vietnam and will continue to be revised and optimized to provide the best experience for all users.